The call center a state of the art facility in the IT revolution's headquarters, India, will provide a Help Desk, Tech Support and Customer Support services. The services will include, Help Desk, Tech Support, Customer Support.
KEY BENEFITS
  • Cost
  • Excellence
  • Quality
CAPABILITIES

We are an IT enabled services company all set to start shop in the Silicon valley at Navi Mumbai, India.


The company plans to set up a (24 x 7) 1000-man operation at Navi Mumbai within two to three months time.


Undoubtedly our  most critical resources:


A well qualified experienced top brass with expertise in Technology, Operations and Customer Service, along with a good amount of business sense in terms of US quality standards and requirements of the customers.


A pool of CSRs who are graduates with very good English language skills, average typing skills, good computer skills and a good analytical ability.
Resource Recruitment:

We are able to recruit quality personnel through:

 

Engineering colleges, and English medium colleges.


Campus Recruitment offices, Advertisement in leading newspapers, word of mouth, Placement agencies.


Comprehensive Written tests in English, Analytical, aptitude Internet shorthand, written communication, key word identification, and Internet skills.


Intensive interview by a panel of HR and Operations personnel
Our Resources - Our Strength
TECHNOLOGY

24 hour connectivity to the Internet over an Optic fiber link along with 100% redundancy in terms of the ISPs and the links.


State of the art network with Cisco based equipment.


Good understanding of various CRM platforms like eGain and LivePerson etc. along with the technical skills to implement the same.


Voice call center with Lucent based infrastructure.


Services of a leading eCRM consulting company for the implementation and system integration.
INFRASTRUCTURE

State of the art voice / Internet infrastructure with an initial capacity of 100 seats.


Scalability up to a 1000 seat operation.


Imported computers manufactured by Dell with customized configuration.
100% redundancy in terms of Raw power, UPS and DG sets.


Conveniently located and easily accessible.
THE TOTAL PROCESS
  • Self financed project with a strong backup.
  • Well experienced co-founders with an excellent business experience.
  • Well qualified and experienced Top brass.
  • Experienced and quality-conscious operations team.
  • State of the art infrastructure.
  • Knowledge of various CRM platforms